New Forest District Council are warning their Appletree Careline community alarm customers to be aware of a telephone scam where the caller falsely claims the alarm service is being taken over before asking for bank details.
The Council is aware of four customers who have been approached by a company claiming to be taking over Appletree Careline.
One customer gave his bank details after being told by the caller that they were working with Appletree Careline.
He said he was caught by surprise and became very flustered during the call and gave out his bank details, when he knew full well it was something he shouldn’t have done.
The Council wishes to reassure customers that a takeover is not happening and everything is business as usual at Appletree Careline.
NFDC are working with Trading Standards and advise customers not to give any bank details or part with any money.
Anyone who is concerned or who feels they have been misled into buying a product or service, can contact Citizens Advice consumer service who provide free, confidential and impartial advice. citizensadvice.org.uk 03454 04 05 06